Since 1995 we have been consulting on digital transformation programmes that have delivered hundreds of millions of dollars in business impact, we have achieved this by analysing billions of consumer conversations and interactions across multichannel journeys in almost every business domain & market, we have blended those conversation insights with data from transactional activities at different stages of adoption across digital and physical customer journeys to uncover the interactions that will make a difference.
In 2002 we developed our first immersive experience in a global banking organisation where key stakeholders could touch and feel the investments in data and communication tools that would achieve their goals. We have repeated our process and methodology to thousands of global executives at the intersection of strategy, technology, process and macro factors, constantly innovating on the solutions we create.
We have developed a unique understanding on getting from “WHAT” needs to happen to the “HOW”. We have multiple use cases on where we have executed and delivered predictive and proactive analytics across omni-channel journeys, with personalised moments for consumer interactions, that drive sales and service people and process improvements, aligned to the delivery of technology capabilities that deliver digital content, multimedia communications, desktop and data analytics tools with business impact to accretive growth and cost levers .
We will empower your teams by sharing how we capture, curate, analyse and interpret data to uncover new ways to engage consumers, that drive a proven competitive advantage.
We build with you the capabilities to deal with the deluge of data available from conversation sources, and help you understand what to listen for, how to categorise, and how to predict shifts in consumer needs and demand.
We create the operating models, behaviours and skills required for your frontline colleagues that deliver insights, content and communication tools in the consumer's digital platform of choice, to ensure a personalised experience.
Cameron MacQuarrie has 25+ years working for senior business and IT executives in global organisations to create differentiated customer service with innovative tools and platforms, he operates at the intersection of strategy, technology, process and macro factors to identify and develop digital transformation opportunities that deliver a competitive business edge.
Tania Benade-Meyer has 10+ years experience working with structured and unstructured data. Through the practical examination of various data outputs she is able to rapidly identify opportunities to improve operational efficiencies, align key metrics, automate reporting, identify customer intent and strategically align these to marketing campaigns and drive business outcomes.
Jon Wood started his career in the military serving with the Royal Marines for 4 years, he spent most of his time with 42 Commando. Jon’s professional career has mainly been involved with people. He has spent the past 30 years helping numerous organisations in getting their people to where they need to be through behavioural techniques,
Jon Wood started his career in the military serving with the Royal Marines for 4 years, he spent most of his time with 42 Commando. Jon’s professional career has mainly been involved with people. He has spent the past 30 years helping numerous organisations in getting their people to where they need to be through behavioural techniques, alignment to organisational strategies, values and role performance.