We offer a range of consulting services that accelerate the transformation of target operating models to meet changing consumer needs through the development of internal teams that are empowered on how to drive the constant application of data analytics and insights from conversations and interactions to proactively and predictively improve the experience across all stages of adoption in customer journeys.
We help them understand how to create teams that can analyse structured and unstructured data sources through data and actuarial sciences, to extract insights that inform customer journey mapping, persona moments, predictive intent classification, proactive segmentation, personalised micro content and services delivery, reporting frameworks and the building of capability.
We create flexible and agile infrastructure architectures, spanning multiple interdependent roadmaps across; Internet of Things, Artificial Intelligence, social media, influencer clusters, voice & data search, client device & mobile apps, in/out app messaging, online chat & video collaboration, integrated data from secure to unsecured digital and mobile interfaces, assisted self-service, voice recording and speech analytics, work force management, quality management, automatic call distribution, integrated voice response and customer relationship desktop applications, modules, containers, presentation, middleware, compute (On Premis, Hybrid & Cloud) in secure, regulated environments.
We will empower your teams by sharing how we capture, curate, analyse and interpret data to uncover new ways to engage consumers, that drive a proven competitive advantage.
We build with you the capabilities to deal with the deluge of data available from conversation sources, and help you understand what to listen for, how to categorise, and how to predict shifts in consumer needs and demand.
We create the operating models, behaviours and skills required for your frontline colleagues that deliver insights, content and communication tools in the consumer's digital platform of choice, to ensure a personalised experience.